IGNORING THE LITTE THINGS CAN CAUSE BIG ISSUES

If there is anything that I have learned in business it is that the small stuff, when ignored or glossed over, can create massive issues. It is where misunderstandings, confusion and frustration lie. 

Having conversations around clarification may not always be comfortable but they are necessary. You need to be doing this with every person you interact in your business. 

How would this look?

Referral partners: explaining clearly what you do and what the clients that they refer to you experience every single time.

Clients: clearly explaining the client experience to them in that first conversation and what they can expect at every stage of their journey with you.

Team members (assistants, fellow brokers etc): Clearly defining roles, compensation, tasks and making sure you all understand what ‘done’ means to each of you. Keep asking until you are sure.

When you are not clear this allows for assumptions and assumptions have no place in business. Trust me-I made a lot of assumptions in every area of my business and it caused big problems.

You want to know the irony of all of this? Addressing the small items and having the tireless uncomfortable conversations leads to higher client satisfaction, more efficiences, higher employee satisfaction, a more cohesive team atmosphere and less stress for everyone involved.

Oh, and your referrals (and your confidence) will skyrocket when you deliver exactly what you said you were going to deliver on repeat.

RENEE